Refund policy
Return & Refund Policy
At Snazzy Jahzzie, your satisfaction matters. If something isn’t right with your order, we’re here to help and will work with you to fix it.
Quick Overview
- 30-day return window
- Items must be unused and in original condition
- Easy return request process
- Fast review and refund handling
Return Window
You have 30 days from the delivery date to request a return.
After 30 days, we can't offer a refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in its original condition
- Be returned in the original packaging
- Include proof of purchase or order confirmation
Items showing signs of wear, use, damage, or missing parts may not qualify for a refund.
Non-Returnable Items
For hygiene and safety reasons, certain items are not eligible for return once opened or used, including:
- Opened health or personal care products
- Used apparel or worn accessories
- Items returned more than 30 days after delivery
- Items not in their original condition
Sale Items
Only regular-priced items may be refunded.
Sale or discounted items are not eligible for refunds.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the item and packaging
- A brief description of the issue
We will review your request and work quickly to resolve the issue.
How to Start a Return
To request a return, please contact us at:
Please include:
- Your order number
- The item you wish to return
- The reason for the return
Once we review your request, we will provide return instructions.
Please do not send a return before receiving return instructions from us.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.
If approved, we will issue your refund to your original payment method within 5–10 business days.
Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.
We aim to process all returns quickly and fairly to ensure a smooth experience.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company
- Contact your bank or financial institution
Processing times may vary by financial institution.
If you have completed these steps and still have not received your refund, please contact us at:
Exchanges
We replace items only if they are defective or damaged.
If you need an exchange for the same item, please contact us at:
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Shipping costs are non-refundable.
If we issue a refund, we may deduct return shipping costs where applicable.
Shipping Your Return
If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee receipt of returned items sent without tracking.
Contact Us
If you have any questions about our Return & Refund Policy, our support team is happy to assist you.
Email: support@snazzyjahzzie.com